Delivery & returns
Free UK delivery on every order, a 30-day money-back guarantee and no arguments if something arrives broken.
Delivery
| Where we ship | United Kingdom (England, Scotland, Wales, Northern Ireland) |
|---|---|
| Cost | Free — included in the price you see |
| Dispatch | Same working day on orders placed before 2pm (Mon–Fri) |
| Typical arrival | 2–4 working days after dispatch |
| Tracking | Emailed to you as soon as your parcel leaves us |
We do not ship outside the UK at the moment. If you would like a quote for international tracked postage, email us and we will work it out.
Changed your mind? 30 days.
Under the Consumer Contracts Regulations 2013 you can cancel your order within 14 days of receiving it, for any reason. We go further: if you tell us within 30 days of delivery, we will take the set back for a full refund.
- Email support@helimiao.co.uk with your order reference and tell us you want to return it.
- We reply with the return address and a reference to write on the parcel.
- Send it back within 14 days of telling us. Please keep the original packaging where you can.
- We refund you within 14 days of the parcel arriving back with us, to the card you paid with.
Return postage for a change of mind is paid by you, and we may reduce the refund if the product has been used more than necessary to check it — cleaning tools that have been scrubbed across a floor count as used. The standard statutory right to cancel is not affected.
Damaged, faulty or wrong item
This is on us, not you. Under the Consumer Rights Act 2015 you have 30 days to reject a faulty item and get a full refund, and longer-term rights afterwards.
- Email us with a photo of the damage or fault, plus your order reference.
- We will send a replacement or refund you in full — your choice.
- We cover the return postage for damaged or faulty goods.
Refund timing
Refunds are issued to the original payment method. Card refunds normally appear within 3–5 working days after we process them, depending on your bank.
Lost or late parcels
Something not arrived? Email us — if tracking shows no movement we will replace or refund the order rather than leave you waiting.
This is the returns policy summary for consumers in the UK. Our full terms are in the terms and conditions.