Talk to us
Real people, one working day. Email is the fastest way to reach us — we answer every message ourselves, Monday to Friday.
Customer support
Typical reply time: within one working day. Orders, returns and product questions all come to the same inbox.
Order enquiries
To sort things out quickly, include your order reference (it looks like ABC1234XYZ) and the email address you ordered with. If something arrived damaged, a photo helps us fix it on the first reply.
Returns address
Email us before sending anything back — we will confirm the address and give you a reference so your return is not lost in the post.
Business details
Helimiao Ltd
Registered in England & Wales. This is a trading address — please do not send returns here without contacting us first.
Feedback on a product
Bought a set? We would genuinely like to hear how it worked in your home, including anything that disappointed you. Reviews on this site are only ever published as written by verified buyers.